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- Inclusion in the roster of trustworthy firms.
- Ensuring a secure atmosphere for clients.
- Increasing your visibility.
308
Received complaints with compulsory resolution.
5
A final decision to be reached within a maximum of 5 days.
32
Dependable and officially certified.
WHO
WE ARE
CRYPTO ASSETS
COMMISSION
Crypto Assets Commission has assembled a team of top-notch professionals and experts dedicated to the daily intricacies of cryptocurrency and its related domains. As an assembly of independent experts, our mission is to facilitate the honest and efficient growth of each member’s business. The Dispute Resolution Committee stands prepared to offer guidance on emerging issues and contribute to impartial decision-making in disputes between parties. With a successful track record in resolving diverse situations within the financial sector, encompassing both brokers and traders, we bring valuable expertise to the table.
Our distinctive advantage lies in being an independent organization with a well-earned positive reputation. We are committed to fostering an independent, accessible, educational, and effective environment for all stakeholders in the crypto market – both brokers and traders alike. Ready to share contemporary knowledge, provide clear instructions, and broaden the horizons of the trading community, we strive to uphold these principles consistently.
Unity
Within our secure crypto environment, you’ll encounter exclusively certified brokers and experts employing the most cutting-edge approaches to business development, trading, and exchange practices. This collective effort guarantees high standards of financial services, all with the shared goal of maximizing future profits.
Dispute Solving
Crypto Assets Commission stands out due to its team of cryptocurrency professionals dedicated to ensuring transparency and efficiency in resolving disputes of any complexity. Traders and brokers can rely on competent solutions for their disputes.
Accreditation
We regularly perform audits on our members to ensure their compliance with our elevated standards. Any potential members found engaging in fraudulent activities will be promptly blacklisted. Our verification protocols undergo regular updates to stay abreast of evolving events, including financial crimes, and are adaptable to changes in KYC policies as necessary.
TRADERS SCHOOL
Our team is prepared to serve as your gateway to the trading world. We offer exclusively current educational resources designed to transform novices with no prior knowledge into proficient traders. Even seasoned traders can enhance existing skills and acquire new ones through our materials. Trust your trading journey to our seasoned hands.
BROKERS
The brokers featured in our list of trusted partners are thoroughly verified and confirmed to be reliable, ensuring your trust and confidence in their services.
FAQ
Crypto Assets Commission is an independent organization whose main goal is to fully assist in the resolution of disputes by an alternative non-judicial method. The company’s actions apply to consumers/traders who have complaints against one of the financial service providers (members of the company). Crypto Assets Commission has set itself the task of providing a new and actionable approach to solving any problems related to trading in the cryptocurrency market between participants.
Crypto Assets Commission was not created for the purpose of regulating brokers and their activities and does not intend to do so in the future. The organization acts as an independent body to resolve disputes between traders and brokers using effective and transparent methods to obtain a peaceful result. We recommend that traders before filing a complaint, check the presence of their broker in our database, as well as its status in the financial regulatory authorities of their country.
The creation of a fair and neutral Committee, which will not depend on any of the parties to the dispute, is the main objective of the company. Such a Committee is able to facilitate the process of consideration of complaints and take decisions on them. Another advantage of the Committee is the fast procedure, unlike judicial or other industry regulators.
Each member is required to have a specific Complaints Contact and Dispute Resolution (IDR) procedure in accordance with Crypto Assets Commission rules. The broker, in response to a complaint, should do the following: • Confirm customer complaint. • If possible, offer compensation to the client. • If the complaint is rejected, state the reason for such a broker’s decision. The client, after passing the IDR procedure, has the right to file a formal complaint with Crypto Assets Commission, in case of dissatisfaction with the result.
The company only accepts complaints from clients against those brokers who have a good reputation and are listed in our database of brokers at the time the dispute is filed. Assistance cannot be provided if the broker is no longer a member of the Crypto Assets Commission or its status is under “review”. In this case, you should seek help in resolving the dispute with the appropriate regulatory body in your country.
The Crypto Assets Commission will help you manage the possible risks associated with trading markets more effectively and prove to your clients that you are an honest and reliable financial services provider. We will help you meet the needs of your clients and demonstrate the highest standards of service in your field. Each of your clients will have access to an honest, experienced, independent and professional staff capable of resolving any dispute as quickly and efficiently as possible.
The Crypto Assets Commission’s objective is to create a neutral and independent Committee, which will be able to make the dispute resolution procedure more efficient and faster, in contrast to judicial review and the involvement of other industry regulators of the countries.
On the official website of the Company, you will find a special online form that you need to fill out in order to apply for membership. If you would like to receive a copy of your application by email, please contact us at this address: support@cryptoassetscommission.io
After receiving your application for membership, we have 21 business days to review it. You will be informed of the decision by our Board of Directors. Each new member receives their own individual number. Once your membership application has been approved, you will receive a welcome pack with all the necessary information and a membership certificate.
What happens when a customer files a complaint with the Crypto Assets Commission?
The Crypto Assets Commission requires each member to have a Complaints Contact and an Internal Dispute Resolution (IDR) procedure. The broker-member must include the following information in its response to a complaint from a client: • Affirmation of the receiving complaint. • Providing a compensation plan if applicable. • Explanations in case of rejection of the complaint by the broker. If the member responded by dismissing the complaint and the client believes this action is unreasonable, he/she has the right to file a formal complaint with the Crypto Assets Commission.
